Shipping & Delivery Policy

Shipping Fee

Standard local shipping within Singapore if free of charge for online orders above a minimum  spend of S$50.00 and S$2.37 for online orders below S$50.00.

Order Process and Delivery Duration

Your parcel will be delivered to your address via our assigned courier service within 2 - 5 working days.

We’ll need 1-2 working days to pack and dispatch your order via our assigned courier service. Once products have been processed and picked up, our courier will normally delivery within the next 1-3 working days.

We delivery anywhere in Singapore, with the exception of offshore island (e.g. Jurong Island, Tuas) and restricted zones (e.g. army camps, Changi airport). Extra charges apply for Sentosa Island address.

 

Priority Shipping

Priority shipping is available at S$20.00 for all online orders. Your parcel will be delivered to your address via out assigned courier service by the next working day.

We understand that many of you might need a product urgently and are unable to get it from the offline channels for various reasons.

To cater better to your needs, Suzuran Baby Singapore is providing an expedited shipping option – if you place your order before 12pm (Monday to Friday), you will receive it on the same day. If you place your order after 12pm (Monday to Friday) or on Saturday/ Sunday, you will receive it on the next working day.

 

International Shipping

Shipping costs are dependent on the weight of total purchase and delivery location. After you have added items to your cart and indicated your delivery address, the courier costs would be stated on the checkout page before you make payment. International orders are shipped using DHL.

Additional Information on International Shipments

Please note that all international shipment may be subject to import charges (duties, customs tariffs and goods & services taxes), which are set by the destination country and is entirely payable by the recipient. Suzuran Baby Singapore does not collect your duties and taxed during checkout and cannot predict what your particular charges may be. In the event you incur these additional charges, you must fulfil the charges in order for your package to clear customs.

For more information regarding your country’s customs policies, please contact your local customs office before you proceed with your order. Suzuran Baby Singapore shall not be held responsible for and will not issue refunds for goods held by customs.

Updates on Shipping & Delivery Policy

We reserve the right to amend the terms of this Policy at our absolute discretion. Any amended Policy will be posted on this website. You are encourage to visit this website from time to time to ensure that you are well informed of our latest policies in relation to Shipping & Delivery Policy.